Ensuring compliance, security and process integrity in Video-based Customer Identification — specialized audits for banks, NBFCs and fintech platforms.
With increasing adoption of digital customer onboarding, VCIP (Video-based Customer Identification Process) has become an essential mechanism for remote customer verification. Regulatory authorities require organisations to maintain secure, transparent, and compliant VCIP frameworks. GBA's VCIP Audit Services evaluate the effectiveness of VCIP systems, identify process gaps, and strengthen compliance controls to protect both the organisation and its customers.
What We Offer
Assessing VCIP processes and systems to ensure compliance with RBI/SEBI/IRDAI applicable regulatory guidelines, internal policies, and industry standards.
Reviewing the effectiveness of operational controls, customer verification procedures, and approval mechanisms within the VCIP framework end-to-end.
Evaluating the technology infrastructure, application security, system integrations, and digital workflows supporting VCIP operations for robustness and reliability.
Reviewing data protection measures, storage practices, encryption standards, and privacy controls to ensure secure handling of customer identification information.
Identifying operational, compliance, and technology-related risks within the VCIP process — providing clear recommendations for improvement and risk mitigation.
Assessing fraud detection mechanisms, monitoring systems, and verification safeguards designed to minimize identity-related risks in video onboarding processes.
Key Benefits
Who This Is For
Ensure your video-based customer identification process is fully compliant, secure and operationally sound.